A Human Finance

In the age of artificial intelligence, robotics and remote working, the commitment to promote a #HumanFinance is not a coincidence. It is a commitment in the service of a mission that NOA has been serving for 25 years. Raising living standards through the promotion of free enterprise and job creation is an entirely "human" mission. It means to offer the fastest, transparent and adapted service according to the reality of each client, community and collaborator of the institution.

For our customers first, #HumanFinance means that despite investing in the development and promotion of new technologies in the provision of financial services, NOA will always maintain a human touch so that access to finance is guaranteed in any context. Remote communication with customers, online portal, mobile application or any other technological solution should be seen as additional alternatives to direct contact which will always remain a priority.

Building a human, transparent and long-term relationship of trust between our staff and clients is the foundation of the success of NOA's mission and will continue to be so in the future. Guaranteeing financial access anywhere, for every need and at every stage of our clients, goes first from the recognition of the demographic, economic and geographical reality. And the recognition of this reality can only be realized thanks to the possibility of a #HumanFinance which manages to identify in a real and tangible way in every client the entrepreneurial passion, ethical ambition and civic vision.

For the communities in focus of NOA's financial activity, #HumanFinance means guaranteeing a transparent, adapted and balanced service between needs and real opportunities for financing.

Protection against over-crediting, knowledge of contractual terms, space for complaints, offering consulting services, not damaging the environment, as well as guaranteeing an always open communication, are basic conditions to ensure a positive impact for the beneficiary communities financing provided. An impact that evaluates the human dimension, as much as the economic and financial one, in the intended effect of any funding disbursed.

To achieve this, NOA engages in building bridges of cooperation with academia, civil society, experts and any organization specialized in monitoring, assisting or advising communities impacted by its funding. This means returning the trust given by communities by sponsoring local social initiatives, offering free counseling and participating in socio-economic activities aimed at enlivening the life of communities, building partnerships with non-profit organizations or being also a media avocate of their interests.

One of the main objectives in terms of community revitalization is the guarantee of financial opportunities, especially for young people and women. The depopulation of rural areas, the departure of students, gender discrimination in education or professional access, are all factors that drive the need to promote a #HumanFinance that supports entrepreneurial initiatives that bring innovation and well-being for everyone.

Finally, a #HumanFinance for our staff means guaranteeing NOA as an institution that offers working conditions according to the best standards of the Albanian and regional market. Investing in long-term education, promoting meritocracy, rewarding performance, pro-family work policy, non-discrimination on any basis, or continuous dialogue between all levels, are practices that enable the conditions of a #HumanFinance for all NOA collaborators.

This human dimension for the staff of NOA also reflects a passion to serve the country, the economy of the cities and villages of Albania and Kosovo, the increase of family standards and the guarantee of a really quality service for every compatriot. Everything in the service of a mission, an ambition, a common project for our homeland. A human passion of a consolidated and connected team which is also reflected in the many activities of the NOA staff in terms of strengthening the inner spirit, bonds and friendships, expressing gratitude and exalting each colleague.

It's not just a slogan, #HumanFinance is a vision, a mission and at the same time a model to serve all our customers, communities and collaborators always and better.