Customer rights
Information
He/she is fully and transparently informed about the process, the terms of the loan, and the changes that may occur in its duration.
He/she is informed about the risks posed by the variable interest rate and foreign currency borrowing.
He/she is informed about privacy policy and personal data protection.
He/she is informed about complaint policy.
Choice
He/she makes his/her free choice to the benefit of his/her interests.
He/she withdraws from the procedures when he/she thinks that they are not in his/her interest.
He/she requests changes to the contractual terms if it is to the benefit of his/her interests and is approved by the institution.
Access
He/she is provided with copies of the documentation deposited and/or signed by him/her.
He/she requires changes to information previously deposited by him.
Confidentiality
He/she is treated with full dignity and confidentiality.
He/she is ensured of the storage of its data in accordance with financial, technological standards and applicable legislation.
Requests and Complaints
He/she is heard of and complaints are taken into consideration if he/she thinks he/she has been treated unfairly.
He/she receives responses about requests or complaints submitted according to the procedure in force.
